Refund and Return Policy

We offer a 7-day return window, which begins on the day your product is delivered. Please note the following requirements for a successful return:

1. Return Eligibility:
   Returns are only accepted if the item arrives damaged or non-functional.
2. Video Proof Requirement:
   To qualify for a return, you must record a clear, continuous video while unboxing the product to showcase any visible damage or functional issues. Returns will not be accepted without this unboxing video proof.

Return & Refund Process

To initiate a return, please follow the steps below:

1. Submit Proof of Issue
   Email us at contact@sayonix.com with:

   • The unboxing video showing the issue.
   • A screenshot of your payment transaction, ensuring that the transaction ID is visible.

2. Approval for Return
   Our team will review your request and confirm eligibility within 1-2 business days. Once approved, you’ll receive a return authorization via email.

3. Send the Product Back
   Carefully repack the product and send it to the address provided below:
   89, FAZALE RAHMANI SOC-1, NR. HUSAINI PARK, B/H ANWAR PARK, JUHAPURA, AHD. 380055
   Include the original shipping invoice with your package, or email a picture of it to contact@sayonix.com

4. Refund Process
   After receiving and inspecting the product, we will refund:

   • Product Cost: The original purchase price.
   • Shipping Charges: We’ll reimburse the shipping fees to the same transaction ID used for the purchase.

   Refunds typically process within 7-10 business days after we’ve received the returned item.

   Important Guidelines

   • Return Packaging: Ensure the item is securely packed to prevent damage during transit. Damaged returns due to poor packaging may be ineligible for a refund.
   • Refund Time Frame: Once we approve and process the refund, it will be credited back to your original payment method. Refund processing times may vary depending on your bank.

  Need Help?

For additional support or quick guidance, you can reach us on WhatsApp at +91 7202990378. Our support team is available to assist you with any questions about our return and refund policy.